Frequently Asked Questions

Product

Yes. Add some water or liquid along with your frozen ingredients, start the blades, then tilt the blender base in a circular motion while blending.

Yes. The Aura Blender is easy to charge on the go with a portable power pack. In fact, you can even charge it from your laptop or in the car! It also works with regular phone chargers.

The Aura Blender is specially designed in our R&D labs in California. It uses our powerful AuraVortex™ Blending Technology not found in any other blender, achieving a much smoother and more even blend compared to regular portable blenders.

Borosilicate glass is a much safer option for food than plastic for many reasons. Any kind of plastic, even those labelled 'BPA-free', contains chemicals and have been proven by scientists to be harmful to human health. Furthermore, borosilicate glass is safe for warm blends, whereas this should never be handled in a plastic blender as it poses a risk of toxic leaching into food.

The AuraXtreme™ Borosilicate Glass is engineered to be more 5X more durable than plastic and safe for warm temperatures. Unlike regular glass, it's 3X more lightweight and doesn't break easily.

Yes. As the Aura Blender features a lithium-ion battery and contains blades, we recommend that you pack your Aura Blender with the cup or lid securely attached, in your checked luggage without any liquid inside.

The Aura Blender cleans itself easily. We recommend blending water with a drop of dish soap to clean your Aura Blender. Rinse with plain water, and you're ready for your next blended creation!

Please take note that the interior of the blender is waterproof, however, the motor base especially the exterior power button and charging port should not be exposed directly to running water. To clean the motor base, detach and wipe down the exterior with a damp cloth. Do not soak or leave the motor base under running water as this may damage the electric components. Leave all parts to air dry.

Yes. We highly recommend adding a liquid ingredient when juicing fruits and vegetables in the Aura Blender to achieve a perfectly smooth blend.

You can use many different kinds of soft fruits, such as strawberries, bananas, kiwis, blueberries, supplement powders and protein powders. Make sure that ingredients are cut so they fit easily into the 480 mL cup, so that food does not get lodged or stuck while blending.

No. Never use the Aura Blender to blend hot ingredients. Hot ingredients release steam when blended, causing pressure to build in the sealed cup. Too much pressure will cause the cup/blade assembly to erupt upon opening, sending hot ingredients through the air (and all over your kitchen) and may cause thermal injuries.

No. Never use the Aura Blender to blend carbonated ingredients. Carbonated ingredients release gas when blended, causing pressure to build in the sealed cup. Too much pressure from carbonation may cause the cup/blade assembly to separate, spraying ingredients through the air (and all over your kitchen).

Ordering & Payment

Yes. You can order additional borosilicate glass jars or set of lids for your Aura Blender at a low cost.

We provide free delivery if the spare parts are purchased together with a blender. Please note that there is a delivery fee of $25 if the spare parts are purchased separately on their own.

We accept various secure modes of payment:

Credit/Debit Card | Pay with Visa, Mastercard, and American Express credit/debit cards.

PayPal | Pay with Visa, Mastercard, Discover, American Express credit/debit cards, or your PayPal balance. Account creation is optional and not needed for checkout.

Apple Pay | Pay with your Apple Cash, credit/debit cards stored in your Wallet app on iPhone.

Google Pay | Pay with any credit/debit card saved in your Google Account, including those from Google Play, YouTube, Chrome, or an Android device.

Shop Pay | Makes checking out faster by securely saving your shipping and payment details.

Unfortunately, we do not offer a cash on delivery option.

Delivery

We are proud to offer free worldwide shipping on all orders. Please allow 7-14 business days for delivery. Business days are Monday through Friday, and do not include holidays and weekends. You will receive tracking information via email once your package has been shipped.

If you entered the wrong information for your order, please contact us as soon as possible at support@aurablender.com. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase. If delivery is unsuccessful due to an incorrect address provided by you, please note there will be an additional charge for re-delivery.

Yes, we ship to anywhere in the world free of charge.

Returns & Exchanges

Absolutely! All orders are backed by a solid 100% money-back guarantee and free returns. If you are not satisfied in any way, email us at support@aurablender.com within 30 days of delivery and we'll send you instructions to return your order.

Our return policy and 100% money-back guarantee lasts for 30 days, starting from the date your order is delivered - as indicated in tracking.

We've made returning any unsuitable items super easy. Just drop us an email at support@aurablender.com and we'll send you instructions to return your order.

Warranty

Yes. We offer a 1-year warranty as our satisfaction guarantee on exceptional quality.

No. Your Aura Blender is automatically covered by a warranty valid for 1 year starting from the date your order is delivered. You do not need to complete any additional registration step.

You can view the full terms of our warranty here.

Claims covered under this limited warranty may be made by reaching us at support@aurablender.com. In order to process an exchange or replacement part request, we will require photos or videos of the damaged component(s).